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Service Management and Operations

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    Available in PDF - DJVU Format | Service Management and Operations.pdf | Language: ENGLISH
    Roberta S. Russell(Author) Robert G. Murdick(Author)&1more

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for undergraduate and graduate courses in Service Management or Service Operations Management.

This text takes a multidisciplinary perspective. Drawing upon research from economics, consumer behavior, marketing, strategy and operations management, it offers coverage of the topics relevant to service management and operations. The text first introduces the major concepts of service, then how to build the service system to create customer value, followed by operational issues and some of the tools for managing a service operation.

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*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.

Formats for this Ebook

PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes

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Read online or download a free book: Service Management and Operations

 

Review Text

  • By Prudence on 27 February 2012

    Bought for an overseas student, who could not buy it in his country. He uses this for his course work and says he could not mangage without its invaluable input.

  • By Naved on 2 June 2016

    Old bok but still useful in studying operations manangement,


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